Shipping & Delivery
To return your product, please email firstname.lastname@example.org and we will provide return shipping address and instructions on completing your return.
If somewhere along the way, we made a mistake (if we send you faulty product, wrong item, garment, color or size) Re-shipping cost will be refunded.
You might have made a mistake(wrong size, incorrect address) You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance. Due to external circumstances beyond our control, we cannot guarantee that we will receive your returned item.
STANDARD SHIPPING TIME:
Most of our products are shipped from our international warehouses. For Standard Shipping to the United States and Canada usually 12-20 days. But, please allow up to 30 days for delivery (not including processing time, customs, or mail carrier delays). Products shipped out from a warehouse in the USA will be delivered within 5-8 business days
- Once the item(s) has left our warehouse, Emporium Shop is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP via Air Mail. Delivery time may vary.
- Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond the Emporium Shop control.
- For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Once an order has been received, please allow approx. 1 - 5 business days for processing before the order is shipped. Once the order has been shipped, we will send you an email containing the delivery information.
- Items that are low in stock can take up to 7 days for processing while the item is restocked.
- To ensure that your order will be delivered correctly, please carefully fill in your delivery address before making any payment.
- All estimated/typical delivery times are derived from real-world data collected from past orders, and information provided by shipping carriers. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.