Returns & Refund Policy
We want you to be happy with your purchase. Any product bought through the Emporium Shop is protected if the items you received are not as described or damaged. We accept return if the item you received doesn't match the description in the original description, or if it arrived faultily or damaged we happily take back an unused product. If there’s a problem with your item, please get in touch with us within a reasonable time frame. Return notification must be made within 3 days of your receipt of the product. This Policy applies to products bought from Emporium Shop itself and from Third Party Sellers. Contact us via email to initiate the Return&Refund Process. Refunds will Not be granted if you return an item to us without notification first.
To return your product, please email with the subject line
“Order #“YourOrderNumber” Return Request” to firstname.lastname@example.org and we will provide instructions on completing your return. Our return shipping address will be provided.
In your email the following information must be included:
- a receipt or proof of purchase
- an explanation in detail why you require a return and refund including pictures if the item is defective.
- a phone number where you can be reached if require further information about the item.
Somewhere along the way, we made a mistake. Don't worry! Your satisfaction is of the highest importance to us! If any of the following occur, we will take care of it for you.
We made a mistake: If we send you faulty product, wrong item, garment, color or size.
We are responsible for the shipping cost of the return. Re-shipping cost will be refunded. After shipping send an email with the subject line “Order # “YourOrderNumber” Shipping Receipt ” to email@example.com
Please include the following:
Somewhere along the way, you might have made a mistake. Don't worry! Your satisfaction is of the highest importance to us! We will take care of it for you.
Ordered Wrong Size or Wrong Product: You ordered the wrong size. We can replace. Packages returned to us can be shipped again at the cost of the re-shipment.You are responsible for the shipping cost of the return.
Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment. You are responsible for the shipping cost of the return.
We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance.
REPLACEMENT REQUEST INSTRUCTIONS
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to firstname.lastname@example.org
3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1-2 business days.
Refunds will NOT be granted for the following items:
- Any item not in its original condition is damaged due to misuse or missing parts from the original condition for reasons not due to manufacturing error.
- Items are as described, but you no longer want them
- Any item that is returned more than 3 days after delivery.
- If the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP. We will try our best to accommodate your request as we mentioned above under the title of Your Responsibility. If your order has already been shipped, we cannot make changes to your order, and a refund will not be granted.
-Emporium Shop is not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Additional non-returnable items:
- Gift cards
- Personal Care and Health and Beauty Products
Once your return is received and inspected by Emporium Shop, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.